Help Centre

Frequently Asked Questions

Will you make toy XYZ again?

we have popular mid-range, screen-printed toys like the kangaroo, gothicorn, & Magical Stable animals that are designed as "stock" toys. When they run out, they will typically be re-run again.
Certain mid-range toys may be left to run out & will not be made again due to low demand/because their designs are outdated. Unique OCs & mod versions may also fall in this category. We determine popularity based on notification requests we get via the product pages.
The more expensive Jetsonic-built pre-order/custom-grade items will generally always have a small excess quantity of units that will go on regular sale in the store. When gone, they're gone. The "custom" range toys are unlikely to be re-run again unless there is a very strong demand. Please sign up for email notifications on the product pages of such items to indicate your interest in a re-run.
We will generally not give you an answer by email/DM whether & when something will be re-run, simply because we don't like to give out speculative and half-baked information. If there's a decision & a production slot, then we will communicate it here, on Twitter and on Telegram.

Do you ship to the US (or any other place in the world)? If your country has a postal system, then we will ship there. You can see the exact cost during the checkout process before you are asked to confirm/buy. Domestic UPS rates are available for most US orders.
Do you ship discreetly? Items are generally shipped in plain shipping cartons. For larger orders, or bundles, the shipping may be in the original transport cartons with the factory markings. The sender's address (Horseplay Inflatables for the EU and Horseplay Toys LLC for the US) will be visible on the shipping label. Customs declarations contain the item description "inflatable decoration".
What are your order processing and shipping times? Order processing can be up to 5 days, depending on the product and location. US and German mail run times are in accordance with UPS and DHL domestic mail run times. EU shipments take 3-5 work days; other international shipments can take 2-3 weeks in addition to the order processing time. You will receive tracking information. US shipments are by UPS 3rd Day Ground. Please check our shipping policy if you are unsure or before enquiring about your order status!
Can you ensure that I get a flawless product? No. These inflatables are hand-made in batches. Even though they should be inspected before being packaged, there will be some variation in the quality of the welding and printing and in some cases there may be outright defects. Please also be aware that in order to achieve the aesthetics of some of the original OCs there may be some concessions to how robust the toy is. Be reasonable in your expectations.
What if the item I purchased is defective upon first inflation? Then you will be able to return it with no cost to you and have it exchanged or refunded. Alternatively, if the defect is small, you can also elect to have a partial refund of discount for future purchases. We reserve the right to assess the validity of the claim, though. Please read our Refund Policy for more information.
Which forms of payment do you accept? And can I pay in instalments? The store accepts major credit cards, G-Pay, Applepay, SEPA bank transfer, Giropay, iDeal, Klarna, and more (see icons in the footer of the page). Bank deposits can be made to a German account. Payment in installments is currently only available for Klarna Pay Later in Austria, Finland, Germany, Netherlands, United Kingdom, Denmark, Norway, and Sweden.
Can I pay in US Dollars? Generally, the website detects your location and shows prices in your currency. However, by selecting the currency selector at the top right hand corner (or bottom right hand on mobile devices) you can also select to pay in some major currencies. However, if you are not using a VPN with a foreign location, then the store should automatically detect your location and offer checkout in your local currency.
Do you make custom inflatables? Custom designs and adaptations of existing products are available for commercial clients or for large private orders. Minimum order quantities are typically 100 pieces. Inflatable pillows can be made individually for all groups of customers. Please check our custom order page for more information. We are always happy to accept designs for consideration as a non-exclusive production. An appropriate compensation will be paid for commercial use.
How robust are your products? All products are technically decoration items, however the regular products are built like regular sealed inflatable pooltoys and outdoor toys. Unlike most other inflatables for decoration, negative curves and stressed seams are typically reinforced, which makes them somewhat more robust, but not indestructible. Sometimes, a given shape for a character simply imposes limitations that cannot be overcome except for at a very high cost. Such items may require reinforcement by the user prior to being subjected to heavy use. The "custom-grade" toys have texture strip-backed seams and along with their 0.4mm vinyl are more robust than standard pinch seam toys.
How do I use the valves and how do I inflate/use/maintain/clean my product? You can find helpful hints on our Helpful Hints and Information page.
Can I take your inflatables into the pool or ocean? Unless the item is specifically marked as a leisure floatation article, any other use than as a decoration item is at your own risk. We like to believe that oversized warning signs do not replace common sense, therefore Horseplay Inflatables products typically do not carry the warning labels required for aquatic and/or inflatable toys or leisure items.
What material do you use? All standard “Horseplay Inflatables”-branded items are made of 0.25mm soft-PVC (N6P/EN 71 standard). Inflatable body pillows are made of 0.25mm soft vinyl or 0.2mm transparent vinyl (N6P/EN 71 Standard). Heavy duty "custom toy" items are made of 0.4mm N6P/EN 71 standard vinyl.
What do you recommend for fixing punctures and tears from use? Depending on where you live, we recommend Tear Aid Type B adhesive patches for easy fixes. For major repairs, spare vinyl material should be glued over the damage, using HH66, Loctite vinyl glue, Pattex Transparent or Stormsure PVC glue. Please follow the manufacturer's instructions.
Do you sell toys with adult modifications or do you modify your products for adult use? Our inflatable body pillows are aimed at adult use. Some are fitted with SPHs/love holes; others can be modified on request - this needs to be stated in the order! Inflatable animals with SPH mods are only listed in the Kinky Stuff collection. We do not custom-modify other (stock) products. For inflatable suits made from our products: we collaborate with CandyCoatedSqueaks in the US who tailor such products to your needs and size. Please enquire.
May I pick my products up? You may only pick up your products at public events or functions (e.g. cons) where a Horseplay Inflatables representative is present after prior co-ordination. Pick-up at the warehouse locations is not possible.
Is there a limit on how many items of any type/variant I can order? There is no limit on custom-made items (inflatable pillows, dakis), however we reserve the right to limit purchases to 3 (three) copies of any stock item, if we believe that the primary purpose for the purchase is re-sale. If you think that you will require more products for any reason (e.g. you are buying for a consortium to save shipping cost), then please get in touch with us by email, and we will check and discuss this with you on a case-by-case basis.

Get support

Couldn't find what you were looking for? We'll try and answer your question - email us!